1. Who We Are
iHelp CRM ("the App") is a customer relationship management application developed and maintained by iHelpBD for internal business use. This Privacy Policy describes how we collect, use, store, and protect information when you use the App.
By using iHelp CRM, you agree to the practices described in this policy.
2. Information We Collect
2.1 Account & Authentication Data
- Email Address — used as your login identifier
- Password — used solely for authentication; stored securely and never shared
- Employee Name & Profile Picture — displayed within the App for identification purposes
2.2 CRM & Business Data
- Lead Information — customer name, phone number, company name, email, lead pipeline, lead source, assigned employee, and creation date
- Task Data — task names, due dates, statuses, and associated leads
- Follow-up Records — follow-up types, notes, and scheduled dates
- Meeting Records — meeting details, dates, and associated leads
- Call Logs — incoming and outgoing call records used to match phone numbers to CRM leads
2.3 Device & Permission Data
- Device Contacts — read from your device to display and link contacts within the CRM
- Call Log History — read to automatically detect calls and match them to existing CRM leads
- Phone State — monitored to detect incoming, outgoing, and missed calls
- Location Data — collected when you create a meeting or task to attach a geographic location
- Microphone — used for VoIP/SIP voice calls made through the App; audio is only captured during active calls and is not recorded unless you explicitly choose to record
- Notifications — used to send CRM activity alerts, task reminders, and meeting notifications
- Display Over Other Apps — used to show a call popup overlay with lead information after a call ends
2.4 Push Notification Data
- Firebase Cloud Messaging (FCM) Token — a device identifier used solely to deliver push notifications related to your CRM activities
3. How We Use Your Information
We use the collected information for the following purposes:
- To authenticate users and manage account access
- To provide CRM features including lead, task, follow-up, and meeting management
- To detect incoming and outgoing calls and automatically match them to CRM leads
- To display lead information in a call popup overlay after calls
- To enable VoIP/SIP voice calling within the App
- To attach location data to meetings and tasks
- To sync CRM data between the device and our servers
- To send push notifications for task reminders, meeting alerts, and CRM updates
- To improve App performance and user experience
4. Data Storage & Security
Your data is stored on secure servers and protected using industry-standard measures:
- All data transmitted between the App and our servers is encrypted using TLS/SSL
- CRM lead data is cached locally on your device using encrypted SQLite database for offline access
- Authentication tokens are stored securely on your device
- Passwords are never stored in plain text
While we take every reasonable precaution, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data.
5. Data Sharing & Third Parties
We do not sell, rent, or trade your personal information. We may share data only in the following circumstances:
| Third Party | Purpose |
|---|
| Firebase (Google LLC) | Push notifications, analytics, and crash reporting |
| iHelpBD Servers (crm.ihelpbd.com) | CRM data storage, synchronization, and API services |
We may also disclose information if required by law, regulation, or legal process.
6. Data Retention
- Account Data: retained as long as your account is active
- CRM Data (Leads, Tasks, Follow-ups, Meetings): retained on our servers while your account is active and on your device until you log out or uninstall the App
- Call Logs: stored locally on your device and synced to the CRM; deleted when you log out or uninstall
- Push Notification Tokens: retained while the App is installed and removed when you uninstall
To request deletion of your data, contact us at the details below.
7. Your Rights
You have the following rights regarding your personal data:
- Access: request a copy of the data we hold about you
- Correction: request correction of inaccurate or incomplete data
- Deletion: request deletion of your personal data
- Data Portability: request a copy of your data in a structured, machine-readable format
- Withdraw Consent: revoke permissions through your device settings at any time
To exercise any of these rights, please contact us using the information in Section 10.
8. Device Permissions — Why We Need Them
| Permission | Why It Is Needed |
|---|
| Contacts | Read device contacts to display and link them within the CRM |
| Call Logs | Detect calls and match phone numbers to CRM leads automatically |
| Phone State | Monitor call state (ringing, off-hook, idle) for call detection |
| Location | Attach geographic location when creating meetings or tasks |
| Microphone | Enable VoIP/SIP voice calls within the App |
| Notifications | Send CRM activity alerts, task reminders, and meeting notifications |
| Display Over Other Apps | Show a call popup overlay with lead information after a call ends |
Note: You can revoke any permission at any time through your device Settings. However, revoking certain permissions may limit or disable specific CRM features.
9. Children's Privacy
The App is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately so we can delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this page periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: